Shipping policy

Thank you for shopping with REX LEWIS. We are dedicated to delivering your premium bag and handbag products in perfect condition, with accurate order fulfillment, and within reliable delivery timeframes.

1. Order Fulfillment Timeline

All orders are processed within 1-3 business days (excluding weekends and public holidays) after we receive your order confirmation.Processing times may be extended during peak order periods. We will notify customers directly if there are any material delays to order fulfillment.

2. Shipping Pricing & Delivery Estimates

Shipping charges for your order will be calculated and clearly displayed at the checkout page.
Estimated delivery windows:Standard Shipping: 15 business days
Delivery timelines are estimates only and may vary due to carrier delays, customs clearance, weather events, logistical constraints, or public holidays.

3. Shipment Notification & Tracking

Once your order has been shipped, you will receive a shipment confirmation message that includes your order tracking information.Tracking details typically become active and accessible within 24-48 hours after the shipment is dispatched.

4. Shipping Address Validation

Please confirm that your shipping address is complete and accurate when you complete checkout.REX LEWIS is not liable for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address-related error, reshipping fees will apply for subsequent delivery.

5. Transit Issues: Lost or Damaged Items

If your package is confirmed lost during transit, please contact us within 7 days of the expected delivery date.
If your order arrives with damaged products, please contact us within 24 hours of delivery and provide clear photos of both the damaged bag(s) and the original shipping packaging.
We will review each case promptly and work to resolve the issue as quickly as possible.

6. Bag Care & Usage Recommendations

All bag products should be used, cleaned, and stored according to the care instructions included with each item. REX LEWIS is not responsible for damage caused by improper cleaning, improper storage, alteration, or misuse of our products.

7. International Shipping & Customs Disclaimer

For international shipments, customs duties, import taxes, or additional fees may apply depending on the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

8. Customer Support Contact

If you have any questions regarding this Shipping Policy, please reach out to our support team:
  • Company Name: REX LEWIS
  • Email: service@keishirahpetdepot.shop
  • Phone: + 702-892-1475
  • Physical Address: 589 Mountain View St, Powell, WY 82435, United States